Patient Resources

Resources for your visit with us

Welcome to our practice! As you know, Women’s Healthcare Associates of Redding offers a full range of obstetric and gynecological services.

Patient Forms

It is our goal to provide you with the best possible experience by maximizing the quality of care you receive while minimizing your wait time in the office. Our Patient forms are available for your convenience.

You must have Adobe Reader installed on your computer to view and print these forms. Download the latest Adobe Reader for free at www.adobe.com.

Patient Satisfaction Questionnaire

We are always working to provide a better customer experience. You can provide us with valuable feedback here.

Financial Policies

Our office will bill your health insurance plan for services provided. Co-payments are due at the time of service. You will receive notification of any services not covered by your health insurance plan, along with a bill for the unpaid balance.

If you are without current health insurance, cash payment is expected at the time of service. Please be sure to bring a current photo id and health insurance card(s) to each visit.

Our office anticipates payment within 30 days of billing. Accounts are considered delinquent after 90 days. We accept cash, checks, most major credit cards, and money orders. Please direct any billing or insurance questions to our billing department at (530) 246-0165.

Again, we welcome you to Women’s Healthcare Associates of Redding and look forward to seeing you soon! If you have any questions, please contact our office at (530)246-4455.

Still Have Questions?

Health insurance can be complicated even for those who work with it every day. We encourage you to be familiar with your policy and benefits. Our helpful and experienced business office employees are available to assist you should you have further questions. Please feel free to contact us at (530) 246-0165. Our hours of operation are Monday through Thursday 8am to 4pm and Friday 8am to 12pm.

Frequently Asked Questions

How will I be informed of my test results?

If your results are normal you will get a phone call or email notification according to your preference. If your results are abnormal you will receive a phone call from the physician or Medical Assistant.

Are STD tests performed during the annual visit?

STD testing is not always included in the annual exam but can be performed at your request.

What should I expect during my annual exam?

Your yearly exam is a preventive visit during which your provider will conduct a general physical exam. This includes a breast exam, pelvic exam, and a pap smear if needed. This is also an opportunity for you to update any changes to your personal history, family health history, and current medications. Your physician will evaluate the need for any health screening tests or immunizations based upon your age and history. This is also the time to request medication refills.

Please keep in mind that the annual exam does not include the discussion of ongoing chronic conditions or new concerns. You must schedule a separate appointment problem visits.

How far in advance should I schedule my annual appointment?

Please call to schedule your annual appointment 6-8 weeks prior to the date you are due to return for your yearly visit.

Billing

Do you accept my insurance?

We accept many different insurance carriers. Please view our Billing & Insurance information below.

It is your responsibility to ensure that we have valid insurance information on file for you. You must present your insurance card at check-in for each visit. We may ask you to reschedule your appointment, or pay cash for services provided, if you are unable to present your insurance card upon check-in.

What if I do not have medical insurance?

If you do not have health insurance, or are unable to produce the appropriate documentation to verify coverage, you will be a “self-pay” patient.

Payment is required upon check-in. Charges will be determined based upon customary coding and billing practices and will reflect the nature of your visit and the services received. You will receive an additional bill from a separate lab facility for any lab work that is performed.

All Self-pay patients receive a 20% discount when payment is made in full on the same day that services were provided.

What forms of payment do you accept?

Payment of the patient responsibility portion of your visit is due at the time of service including all applicable co-payments. For your convenience, we accept cash, checks, Visa, MasterCard, and American Express. All returned checks are subject to a $25 handling fee.

General Practice

Do you make same-day appointments or accept walk-ins?

We do not accept walk-in appointments or same day new patient appointments. If you are an established patient and would like to be seen on the same day for a problem visit you may call the office and ask to speak with your physician’s Medical Assistant. Each call will be considered and triaged appropriately.

Do you see patients on weekends or evenings?

Our office hours are 8:00am to 4:00pm Monday – Thursday and 8:00am to 12:00pm Friday. There is always a physician on-call after business hours and on weekends for emergencies only.

Do your perform mammograms in your office?

We do not perform mammograms in our office. However, we can provide you with a list of local facilities that were refer our patients to.

Which Hospitals Are You Affiliated With?

All of our physicians have privileges at Dignity Health , Shasta Regional Medical Center and Patients’ Hospital of Redding.

When should I schedule my initial OB Visit?

It is best to schedule your pregnancy initiation between 2 to 4 weeks after your missed period.

Will I have an ultrasound at my initial visit?

Typically your pregnancy initiation appointment does include an ultrasound. However, it is at the discretion of the physician to recommend an ultrasound at that time.

How many people can I bring with me to for my ultrasounds?

There is a limit of 3 people allowed in the ultrasound room due to the size of the room. Our Physicians need to be able to easily access the equipment and efficiently scan the patient.

Do you accept OB patients transferring from another practice?

Yes, we do. If you have already received obstetric care but are interested in transferring to our practice, please call our office. A brief history will be taken over the phone and you will be asked to fax your medical records for physician review. Once the records are received and insurance benefits are verified, a member of our staff will contact you regarding appointment scheduling.

Do you have midwives?

No, we do not have midwives.

Can I meet the Physician before I decide on prenatal Provider?

YES! We offer one free meet ‘n greet appointment with our physicians. At this brief appointment, you’ll have the opportunity to hear about our practice style, services offered, and get your questions answered.

Policies

How do I request a refill?

For all refills, please call your pharmacy, they will fax us a refill request. Please allow 48 hours for your request to be filled. If we must see you before we allow a refill our office will contact you to set up an appointment.

How do I request my medical records?

You may request your medical record by filling out a Medical Records Request Form. This form is available online or you may ask for one at the front desk. Please allow 72 hours from the receipt of your release form for your records to be sent. We utilize an outside medical records company to copy all records. There is a fee for this service that will be billed directly to you from the medical records company.

Can I bring my child(ren) with me to my appointment?

Patients often bring their babies with them to appointments and we love to meet them! We understand that busy Moms may need to bring their children at times and we will do our best to accommodate this. Although, if at all possible, we would encourage you to not bring children to your appointment so that our providers can have your undivided attention.

How should I prepare for my first visit?

Please bring your insurance card, completed forms, and your copay (if applicable). Please bring any previous medical records pertinent to your visit.

If you must fill out your forms in the office we ask that you arrive 30 minutes prior to your appointment time to ensure ample time for completion. In an effort to maintain accurate records, we ask that you complete a demographic sheet each year.

What if I am running late for an appointment?

We allow a fifteen (15) minute grace period. If you arrive more than 15 minutes late for your appointment, it will be at the physician’s discretion whether you will still be seen or will have to reschedule.

Is there a cancellation fee?

You must cancel at least 24 hours prior to your scheduled visit or you will be charged a $50 no-show fee for office visits and $100 for procedures.

Billing & Insurance

As a service to our patients, we submit all primary and secondary insurance claims. Nevertheless, you the patient, are ultimately responsible for payment of your healthcare services.

Our billing staff is available to assist you will all billing questions. However, to ensure you receive the greatest benefit from your health insurance carrier, we encourage you to become familiar with your benefits including co-payment, co-insurance, and deductible as well as referral and pre-certification requirements.

Patient Financial Responsibility

  • Payment of the patient responsibility portion of your visit is due at the time of service including all applicable co-payments.
  • For your convenience, we accept cash, checks, Visa, MasterCard, and American Express.
  • All returned checks are subject to a $25 handling fee.

Accepted Insurance

All of our physicians participate with the same insurance carriers. Our physicians are contracted, in-network providers with the many insurance carriers. Contact us during office hours to verify insurance coverage.

Again, we welcome you to Women’s Healthcare Associates of Redding and look forward to seeing you soon! If you have any other billing and insurance related questions, please contact our billing office at (530)246-0165 during business hours. For all other inquiries, contact our office at (530)246-4455 and a patient services representative will be happy to assist you.

Financial Policies

As a courtesy, our office will bill your insurance plan for services provided in our office – the unpaid balance is then your responsibility. If you are not covered by private insurance you will be required to pay at the time of service. Therefore it is important to have your current photo id and effective insurance card(s) available at each visit. An active coverage insurance ID card must be presented or your appointment will be rescheduled to another date when current information can be provided, unless you choose to pay cash for your visit and be reimbursed when your insurance information is provided.

Co-payments are due at the time of service. If payment is unable to be collected your appointment will be rescheduled.

After insurance payment, account balances are due and payable within 30 days from the date of patient responsibility. Delinquent balances, which remain unpaid beyond 90 days, will be assigned to a collection agency.

We accept cash, checks, most major credit cards, and money orders for the payments.

Please direct any billing and/or insurance questions you may have to our billing department at (530)246-0165. Our billing staff will be more than willing to help you in any way they can!

Patient Portal

The Athena Health Patient Portal allows you to communicate in a secure and confidential manner with your healthcare team.

Schedule Appointment or Reach Out

We encourage our patients to ask questions and actively participate in their healthcare.

Patient Satisfaction Questionnaire

We are always working to provide a better customer experience. You can provide us with valuable feedback here.